Product Warranty

18-Months Warranty Registration

Claim Your Warranty

Order ID: You can find this in the order history of the account the purchase was made through.

Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.

Service Policy

After-Sales

Return Policy

Thank you for choosing VENTRIS. We are committed to ensuring your satisfaction with our products. We offer a 30-day unconditional return service from the date of purchase. If you’re not entirely happy with your VENTRIS hair dryer, you can return it for a refund.

To qualify for a refund, please ensure the following:

  • Return the hair dryer with all accessories and gifts. 
  • Return them in their original packaging. 
  • Provide valid proof of purchase.
  • Ensure the hair dryer and accessories are resalable.
  • For any returns regarding product quality issues, VENTRIS will bear the shipping costs. 
  • For any returns regarding other than product quality issues, the buyer should bear the shipping costs. 
  • For any returns regarding any reason other than product quality issues, buyers should assume responsibility for any damage or loss incurred in transport.
  • Upon receiving and inspecting the returned item, we will process your refund.
  • Refunds will be credited to the original method of payment.
  • Please allow a certain period for the refund to be reflected in your account.
  • To initiate a return, please contact us through Amazon’s messaging system to initiate a return request.
  • Follow the instructions provided by our team for the return process.
  • We reserve the right to refuse a return or refund if the conditions above are not met.
  • Specific circumstances may warrant special consideration, and we are committed to ensuring fairness in our return process.

Warranty

VENTRIS provides an 18-Months guarantee for your hair dryer. In 18-Months since the date of purchase, if your hair dryer cannot work due to the defects of materials or workmanship, we will repair or replace it for you. 

To enhance your experience with our product and ensure you are fully covered by our warranty, we recommend registering your VENTRIS Hair Dryer.By registering, you not only secure your purchase but also gain 18 months of warranty coverage. Registration helps in quick service and support in case of any issues.

Please be aware that failing to register your VENTRIS Hair Dryer may result in the forfeiture of your warranty coverage. To safeguard your warranty rights, it is essential to complete the online registration process.
  • Warranty Period: Enjoy a total of 18 months warranty from the date of purchase.
  • Seamless Support: Get fast and efficient assistance for your product.
  • Exclusive Updates: Stay informed about special offers and new product announcements.

Act Now: Register within 30 days of purchase to qualify for the 18-months warranty.
  • Purchase from unauthorized resellers. 
  • Warranty period has expired. 
  • Without proof of purchase. 
  • The hair dryer has been modified, altered or repaired unofficially. 
  • Use the hair dryer for any other purpose than drying hair. 
  • Damage caused by operations which are not in accordance with VENTRIS instruction manual. Damage caused by any misuse or accident.